Question 1

How can I book an apartment?

Accepted Answer

You can make a reservation directly on our website through the booking form. Fill in the required details, and we will confirm your reservation as soon as possible.

Question 2

What are the check-in and check-out times?

Accepted Answer

Check-in is from 15:00 to 18:00, and check-out is by 10:00. If you need to adjust these times, please contact us in advance, and we will try to accommodate your request.

Question 3

Are kitchen facilities available in the apartments?

Accepted Answer

Yes, all our apartments are fully equipped with kitchen facilities, including a stove, refrigerator, microwave, and utensils for meal preparation.

Question 4

Can I bring my pet?

Accepted Answer

Pets are welcome in all our apartments. We'd appreciate it if you let us know in advance and add them as an extra item in the booking system. Pet fee is 200 CZK per night.

Question 5

What is your cancellation policy?

Accepted Answer

The standard deposit is 50% of the total stay price. Cancellations more than 30 days before arrival are free with full refund. 30-7 days before arrival, the deposit (50%) is forfeited, less than 7 days requires 100% payment. Full cancellation terms can be found in our terms and conditions.

Question 6

Do you offer parking for guests?

Accepted Answer

Yes, we provide free parking for our guests. Parking spaces are available on-site within our premises.

Question 7

Are cleaning services available during the stay?

Accepted Answer

Yes, cleaning services are available upon request. If you need cleaning during your stay, please let us know, and we will ensure your apartment is cleaned.

Question 8

Is there a hair dryer in the apartments?

Accepted Answer

Yes, each apartment has a hair dryer available for your convenience.

Question 9

Are towels and bed linen provided in the apartments?

Accepted Answer

Yes, all apartments are equipped with clean bed linen and towels for each guest.

Question 10

Can I buy a ski pass from you?

Accepted Answer

You can purchase ski passes directly at the cable car, which is 350 meters from the accommodation, or online on the Rokytnice nad Jizerou ski resort website.

Question 11

Are there shops or restaurants nearby?

Accepted Answer

Yes, in Rokytnice nad Jizerou you will find several grocery stores and restaurants. The nearest convenience store is 500 meters from the apartments.

Question 12

Is it possible to rent ski equipment?

Accepted Answer

Yes, there are several ski equipment rental shops directly in Rokytnice nad Jizerou. The nearest rental shop is near the cable car, so everything is at hand.

Question 13

Do you offer breakfast?

Accepted Answer

Yes, breakfast is available as an optional extra for 220 CZK per person. It is served from 8:30 in the common room. You can add breakfast directly in the reservation system or let us know upon arrival.

Question 14

Do you prepare other meals besides breakfast?

Accepted Answer

No, for operational reasons we only offer breakfast. However, all apartments are fully equipped with a kitchen where you can comfortably prepare your own meals. There are also several restaurants in Rokytnice nad Jizerou.

Question 15

Do you have a boot dryer for ski boots?

Accepted Answer

Yes, in the ski room we have boot dryers that ensure your equipment will be dry and ready for the next day on the slopes.

Question 16

What is the Wi-Fi connection speed?

Accepted Answer

Each apartment has its own Wi-Fi connection, which is sufficient for streaming, video calls, and remote work. You will find the password directly in the apartment.

Question 17

Is it possible to charge an electric car?

Accepted Answer

Yes, we have a wallbox (Type 2, 11 kW) available for charging electric cars. Charging is charged according to the current tariff. Please inform us in advance about the need for charging.

Question 18

Do you have a crib or high chair available?

Accepted Answer

Yes, we have a baby crib available upon request. Please inform us when making a reservation so we can prepare it for you. This ensures a comfortable stay even for the youngest guests.

Frequently Asked Questions

1.How can I book an apartment?

2.What are the check-in and check-out times?

3.Are kitchen facilities available in the apartments?

4.Can I bring my pet?

5.What is your cancellation policy?

6.Do you offer parking for guests?

7.Are cleaning services available during the stay?

8.Is there a hair dryer in the apartments?

9.Are towels and bed linen provided in the apartments?

10.Can I buy a ski pass from you?

11.Are there shops or restaurants nearby?

12.Is it possible to rent ski equipment?

13.Do you offer breakfast?

14.Do you prepare other meals besides breakfast?

15.Do you have a boot dryer for ski boots?

16.What is the Wi-Fi connection speed?

17.Is it possible to charge an electric car?

18.Do you have a crib or high chair available?

Still have questions?