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Frequently Asked Questions

Answers to frequently asked questions about accommodation

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What are the check-in and check-out times?

You can check in from 15:00 and check out by 10:00. Entry is contactless: we email you a PIN code and you check yourself in. Please arrange a late evening arrival in advance via WhatsApp, out of consideration for other guests.

Are kitchen facilities available in the apartments?

Yes, all our apartments are fully equipped with kitchen facilities, including a stove, refrigerator, microwave, and utensils for meal preparation.

Can I bring my pet?

Yes, pets are welcome in all apartments; for dogs, size and number do not matter. The fee is 250 CZK per night: add it as an extra item in the booking or tell us in advance. A dog may stay alone in the room if it does not disturb other guests. The garden is only partly fenced, so a dog could run away.

What is your cancellation policy?

The standard deposit is 50% of the total stay price. Cancellations more than 30 days before arrival are free with full refund. 30-7 days before arrival, the deposit (50%) is forfeited, less than 7 days requires 100% payment. Full cancellation terms can be found in our terms and conditions.

Do you offer parking for guests?

Yes, we provide free parking for our guests. Parking spaces are available on-site within our premises.

How far is the ski lift, and is it ski-in/ski-out?

No, it is not ski-in/ski-out. The Horní Domky lift is 350 m from the apartments on foot; a free ski bus runs through Rokytnice, and the house has a ski room with boot dryers. The lift runs in both winter and summer (for pedestrians and bikes); current operation and prices are on the Ski conditions page.

Is there a washing machine in the apartments?

There is no washing machine in the apartments, but we are happy to do your laundry. Just let us know.

Is there a hair dryer in the apartments?

Yes, each apartment has a hair dryer available for your convenience.

Are towels and bed linen provided in the apartments?

Yes, all apartments are equipped with clean bed linen and towels for each guest.

Can I buy a ski pass from you?

You can purchase ski passes directly at the cable car, which is 350 meters from the accommodation, or online on the Rokytnice nad Jizerou ski resort website.

Are there shops or restaurants nearby?

Yes, in Rokytnice nad Jizerou you will find several grocery stores and restaurants. The nearest convenience store is 500 meters from the apartments.

Is it possible to rent ski equipment?

Yes, there are several ski equipment rental shops directly in Rokytnice nad Jizerou. The nearest rental shop is near the cable car, so everything is at hand.

Do you offer breakfast?

Yes, breakfast is available as an optional extra for 220 CZK per person. It is served from 8:30 in the common room. You can add breakfast directly in the reservation system or let us know upon arrival.

Do you prepare other meals besides breakfast?

No, for operational reasons we only offer breakfast. However, all apartments are fully equipped with a kitchen where you can comfortably prepare your own meals. There are also several restaurants in Rokytnice nad Jizerou.

Do you have a boot dryer for ski boots?

Yes, in the ski room we have boot dryers that ensure your equipment will be dry and ready for the next day on the slopes.

What is the Wi-Fi connection speed?

Each apartment has its own Wi-Fi connection, which is sufficient for streaming, video calls, and remote work. You will find the password directly in the apartment.

Is it possible to charge an electric car?

Yes, we have a wallbox (Type 2, 11 kW). Charging costs 9 CZK/kWh. Please let us know in advance if you need charging.

Do you have a baby cot or a high chair available?

We lend a baby cot free of charge on request; just tell us when you book. We do not have a high chair.

Is there a swimming pool at the apartments?

Yes, an outdoor swimming pool is available free of charge in summer, from July to September. Outside this period it is closed.

Are there stairs to the apartments? Can I bring a stroller?

The house is entered by stairs: fewer to the ground-floor apartments A1 and A2, more to the attic apartments A3 and A4. The house is not barrier-free, so a stroller has to be carried up the stairs; you can leave it in the bike room or ski room.

Can we rent the whole house for a group?

Yes, for up to 20 guests. Prices are per night for the whole house: in April–May and October–November 10,000 CZK at weekends (Friday and Saturday nights) and 8,000 CZK on weekdays (Sunday–Thursday nights); in June and September 12,000 CZK at weekends and 10,000 CZK on weekdays. Minimum 2 nights, 10 % off from 4 nights, a 50 % advance payment as for every booking, plus a refundable security deposit of 2,500 CZK per apartment (10,000 CZK for the whole house), returned at departure. We do not rent the whole house in winter or in July and August; sports clubs and scouts pay 500 CZK per person per night from 15 people.

Can you issue an invoice to a company?

Yes, we invoice companies by company ID (IČO). We are not a VAT payer, so the price is final.

Do you have a meeting room, and is catering available?

The common room with a fireplace and Wi-Fi is available for meetings, and there is a grill and fire pit by the house. We do not provide catering: breakfast is available only on request for 220 CZK per person per day, and groups cook in the apartment kitchens.

Can I book at the last minute, even for today?

Yes, if there is availability. Same-day booking is possible on weekdays until 16:00 and at weekends until 18:00.

How are the beds arranged and how many people fit in an apartment?

Each apartment has 36 m² and, in one room, 3 single beds and 1 double bed, for 5 people in total. Apartments A1 and A2 are on the ground floor with a flat ceiling, A3 and A4 in the attic with sloped ceilings and beams.

Which languages do you speak?

The hosts speak Czech, English and Polish.

What is the minimum stay?

Generally 1 night. In the winter season, from 26 Dec to 6 Mar, we rent by the week, Saturday to Saturday (7 nights). From 7 Mar to the end of March shorter stays are also possible.

How do I get to you by car?

From Prague it is about 134 km and 1 h 50 min, from Wrocław about 161 km and 2 h 40 min, from Dresden about 191 km and 2 h 50 min (Mapy.com, not counting traffic). Parking at the house is free, up to 2 spaces per apartment.

What accommodation do you offer in Rokytnice nad Jizerou?

We have four apartments for 2–5 guests in Rokytnice nad Jizerou, each with its own kitchen, bathroom and balcony. The Horní Domky ski lift is 350 m from the house, parking at the house is free and pets are welcome. Prices start at CZK 1,000 per apartment per night for 1–2 guests.

Still have questions?

Feel free to contact us!