House Rules | Apartments Iwona

Check-in and Check-out

Arrival from 15:00: You can check yourself in from 15:00. We recommend arriving by 20:00. Please arrange late evening arrivals in advance via WhatsApp to keep the house quiet for other guests.
Departure by 10:00: Please vacate the apartment by 10:00. Later check-out can be arranged subject to availability.

An entry code instead of keys: Your six-digit code is emailed when you book and sent again before arrival. It works for your stay, from 15:00 on arrival day. It opens the main entrance and apartment; the main entrance locks automatically.
Online check-in before arrival: Online check-in is required for all guests, including children. Please fill in valid ID details (ID card or passport) in the form. For children without an ID, please enter their personal identification number (if assigned) and date of birth.
If your plans change: If you do not arrive on the agreed day and do not notify us, your reservation is forfeited without refund. Please contact us as soon as possible if you are delayed or your plans change.

The code is active from 3:00 PM on the day of arrival until 10:00 AM on the day of departure.

What to do if the code doesn't work

Check that it's the correct time (code is active from 3:00 PM).
Verify that you're entering the correct 6-digit code.
After entering the code, wait 2-3 seconds – the system may need a moment to process.
If the code still doesn't work, contact us on WhatsApp: +420 603 597 051.

Free parking in front of the house or to the right of the building by the spruce trees.

Wi-Fi: Find the password in your apartment and in the email with your arrival instructions.
Apartment and kitchen: An apartment with your own kitchenette and bathroom. Salt, pepper, sugar and oil are available.
Shared spaces: A pergola with seating, a common room with a fireplace and a children’s playground.
Bikes, skis and strollers: Store bikes, scooters and strollers in the bike/ski room. Lock the room and secure your belongings. We are not responsible for any losses.
Coffee: Coffee is available in your apartment. You can also use the coffee machine in the common room. For coffee from this machine, we appreciate a small cash contribution left in your apartment at departure.
Drinking water: Tap water is safe to drink. It comes from mountain wells managed by a local association, so there is no need to buy bottled water.

Please keep noise down from 22:00 to 07:00, including in the common room and pergola. Be considerate of other guests.

Only we operate the fireplace in the common room. Please do not add wood.

Smoking: Smoking is not allowed inside the building or on balconies. You may smoke outside only.
Shoes and ski boots: Leave ski boots and outdoor shoes in the designated areas in the main hallway or ski storage room.
Visitors: Visitors who are not staying with us are welcome by prior arrangement.
When you leave: Close the door and turn off appliances when you leave.
Heating: Heating is controlled centrally. We heat the house with a fireplace and gas.
If something gets damaged: Please tell us if you damage anything so we can repair it. Damage must be paid for.

The pergola is available for relaxing together and grilling.

Wood for grilling: Please let us know in advance if you need wood for grilling. We will prepare it for you or top it up.
Before grilling: Please let us know before grilling and take care to use the grill safely.
After relaxing: Tidy up after yourself and put rubbish in the bin.
When you leave: Turn off lights and appliances when you leave.
Any damage: Please report any damage. Repair costs are covered by the guest who caused it.

If you cannot find the answer on this page, message us on WhatsApp.